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In Action Support
  · In Action does not open automatically.
  · The installation process is causing my computer to crash.
  · Running the In Action program is causing my PC to freeze.
  · I cannot record my voice.
  · I receive an error that says: There was an error in the sound system. Sound and video are working, but I am unable to record speech.
  · The microphone doesn't seem to be working. I can't play back the sounds that I've recorded.
  · I can record my responses but when I play them back, they are very faint or I can't hear them at all.
  · I can't hear the sound for a Title.
  · I can't see video illustrations for a Title.
  · I have problems restarting In Action if the program unexpectedly quits.
  · When running the Alphabet Reference on a Windows operating system, I receive an error that reads: Problem opening C:\\*.*\LOCALS~1\TEMP-34
  · I am using Windows 2000 (or higher) and I am having problems with the sound of the Alphabet Reference.
  · I can't see the text in the Titles very well.
  · I purchased your course and cannot get it to translate anything.
  · Can I get a manual for the In Action program?
  · I have problems printing the printable manual.
  · Every character I type with the Keyboard Palette shows up twice.
  · I installed another Linguaphone program after installing In Action, and now In Action isn't working.
  · The program does not display properly on my monitor.
  · I'm using Windows 95 and when I maximise In Action, the program does not fit on the screen.
  · How do I type accented characters?
In Action does not open automatically.
Ensure that you do not have any other applications open at the same time as installing the In Action CD- ROM as this may affect the installation process.

From Windows:
1.   Put the In Action CD into the CD- ROM drive.
2.   Click Start > Settings > Control Panel.
3.   In Control Panel, double click on Add / Remove Programs Icon.
4.   Click Next.
5.   Click Finish.
This will begin the In Action installation.
Alternatively:
From Windows Explorer:
1.   Ensure the CD-ROM is in the drive.
2.   Click on the Disc icon (D:).
3.   Go to the Installer folder.
4.   Double click the "setup.exe" file.
In Action should now begin to install automatically.
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The installation process is causing my computer to "crash".
Check to see if you have Anti-Virus Software already installed. Some versions of Anti-Virus Software for home PC's can affect the installation process. In this instance, uninstall the Anti-Virus Software then install In Action. Re-install the Anti-Virus Software.
You should now be able to run the In Action as normal.
Most professional versions of Anti-Virus Software (i.e., for office use) will not usually affect the installation process.
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Running the In Action program is causing my PC to freeze.
If the program is freezing during use, it is likely that there is a conflict in the memory area of your PC. To resolve this issue, you need to free up more memory.
You can do this by closing any other programs that are running at the same time as In Action or by pressing CTRL + ALT + DEL on the keyboard to see which other programs are running.
For programs that are running in the background select the program and click End Task to close it. (Don't worry that you will remove it completely, it will restart when you restart your PC).
Alternatively, you can delete all Temporary Data Files on your PC. (All temporary files end in ".tmp")
1.   From Windows Click Start > Find Files or Folders. Type "*.tmp", select Look in the C: Drive and Click Find Now.
2.   Click > Edit / Select All.
3.   Click > File / Delete.
4.   Click > Yes to confirm.
5.   Close the Find Window.
1.   From Windows Click Start > Settings > Control Panel > Multimedia.
2.   Click > Advanced or Devices.
3.   Click > Media Control / Control Devices.
4.   Click > Wave Audio Device.
5.   Click > Settings.
6.   Increase the Memory Allocated to 9 (Default is 4).
7.   Click > Apply and Click OK.
8.   Close all windows and Restart the In Action program.
The problem should now be resolved.
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I cannot record my voice.
If you have problems recording your pronunciation, check the following:
Can you hear sound with the program? If not, troubleshoot that problem first, with the information elsewhere on this page.
Does your computer have a microphone? You must have a microphone to record your pronunciation. You cannot simply speak into a speaker.
Did you forget to hold down the mouse button when you clicked the Record button and spoke into the microphone? Do not release the mouse button until you have finished recording. If you release it too soon, you could cut off part of your recording.
Were you speaking too softly or too loudly, or was your microphone too close or too far from your mouth? Try speaking louder or softer, or changing the position of your microphone.
Does your microphone work with other programs? If not, the problem may be with the microphone or your system.
Is your microphone turned on? Is your microphone compatible with your soundcard? Is it plugged into the appropriate jack? Is the input volume turned up in your soundcard software? See your computer or soundcard documentation.
Can you record under Windows? In Windows 95, choose
Start > Programs > Accessories > Multimedia > Sound Recorder. In Windows 98 or higher, choose
Start > Programs > Accessories > Entertainment > Sound Recorder. On either platform, click the record button, speak into the microphone for a few seconds, then click the stop button. Play back your recording. If you cannot hear it, your system has a problem. Contact the manufacturer.
On Windows, if your recordings are very faint, is your system configured to optimise sound for recording? To get the best possible recording under Windows, do the following: In Windows 95, choose
Start > Programs > Accessories > Multimedia > Volume Control. In Windows 98 or higher, choose
Start > Programs > Accessories > Entertainment > Volume Control. On either platform, when the Volume Control appears, choose Options > Properties. On the Properties screen, where it says Adjust volume for, choose Recording, then click OK. On the Recording Control screen, click the Advanced button below Microphone Balance. On the Advanced Controls screen, where it says Other Controls, check the box for 1 Mic 20dB Gain Control.
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I receive an error that says: 'There was an error in the sound system'. Sound and video are working, but I am unable to record speech.
This error message is caused by a conflict in the memory area of your computer. When you record your own voice, Windows 95/98 saves the recording as a sound file in a temporary area of memory. When this memory is full, Windows shuts down the record utility to protect other programs that might be using that might be using that area of memory.
Press CTRL + ALT + DELETE on the keyboard.
In the Close Program Window > Select all programs EXCEPT Explorer or Systray.
Click [End task] for each of them.
Repeat until all programs have been disabled EXCEPT Explorer and Systray.
Delete temporary files by following these instructions:
1.   Click Start > Find > Files or Folders.
2.   In the Names: text field, type: *.tmp.
3.   Ensure you look in the hard drive (C:).
4.   Click [Find Now].
5.   Click Edit > Select All.
6.   Temporary files will be deleted. If it says that you cannot delete any of the files for any reason, just click [OK].
7.   Restart the In Action program and try recording.
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The microphone doesn't seem to be working. I can't play back the sounds that I've recorded.
Check that the microphone is connected properly and that it is compatible with your soundcard. Check that the input volume has been adjusted in the soundcard software. Consult your PC or soundcard documentation for further details.
Alternatively: Ensure that you can actually record in Windows.
For Windows 95 users:
Click Start > Programs > Accessories > Multimedia > Sound Recorder
For Windows 98 users:
Click Start > Programs > Accessories > Entertainment > Sound Recorder
In the relevant version of Windows:
Click the Record button > Speak into the microphone for 5 seconds > Click the Stop button.
Play back your recording. If you cannot hear it, it indicates a problem with your system. Contact the manufacturer.
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I can record my responses but when I play them back, they are very faint or I can't hear them at all.
If your recordings are very faint, check that your system is configured to optimise sound for recording.
For Windows 95 users:
Click Start > Programs > Multimedia > Volume Control
For Windows 98 users:
Click Start > Programs > Entertainment > Volume Control
On either versions of Windows:
1.   When the Volume Control appears, click Options > Properties
2.   On the Properties screen, on the Adjust Volume for button, click Recording > click [OK].
3.   On the Recording Control screen, click the Advanced button (below Microphone Balance).
4.   On the Advanced Controls screen, go to the Other Controls tab. Put a check in the box for 1 Mic 20dB Gain Control.
Alternatively:
Check to see if the Pronunciation Scoring Graphs are open. On some slower systems, it may take a few minutes for these graphs to be generated after you record your voice, and your computer may appear frozen in that time. Either be patient until the graphs are generated, or hide the Pronunciation Scoring Graphs for faster performance.
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I can't hear the sound for a Title.
If you cannot hear sound with In Action, check the following:
During installation, did you choose to leave the multimedia files on the CD-ROM rather than installing them on the hard drive? Leaving the multimedia files on the CD-ROM is the most common choice. In that situation, you need to have the correct CD-ROM in the drive to hear sound.
Does the CD in the drive correspond with the open Title? Some programs include more than one CD - the artwork on the CD itself will tell you which CD has the sound for what Titles. If you have any additional Titles which are not part of your original package, you must put that Title CD in the drive to hear sound for those Titles.
Do other programs get sound? If not, the problem may be with your speakers or your system. Check the following: Is the sound coming through headphones while you are listening to the speakers, or vice versa? Are your external speakers on? Is their volume turned up? Are they properly connected to your computer?
If you are using a Macintosh, has the CD been in the drive long enough to be mounted on your desktop?
If you are using Windows, is the program looking at the correct CD drive? Choose Sound > Set CD Drive. Type the correct letter of the CD-ROM drive in the box provided, if it is not already shown. Click Retry the CD, then if necessary click Open the Title.
If you are using Windows, are your System Resources low? If your System Resources are under 50%, you may need to close other applications or restart Windows before the program can play sound. To check your System Resources, choose Start > Settings > Control Panel > System and select the Performance panel.
If you are using Windows, did you have sound until you installed another program? If so, close the program which is having the sound problem and double-click on the Register.bat file in the directory with that program. When this file runs, it will correct any registry entries which may have been corrupted. When the file has finished running, close the DOS window and any other messages which may have appeared, then restart the program that had the sound problems. They should be corrected.
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I can't see the video or illustrations for a Title.
If you cannot see video or illustrations, check the following:
Can you hear sound? If not, troubleshoot that first, following the instructions here.
Is the open Title a Video Title or an Illustrated Title? Only those Titles have video or illustrations.
Is the correct CD-ROM in the drive? Does the CD-ROM in the drive correspond with the open Title? Some programs include more than one CD-ROM - the artwork on the CD-ROM itself will tell you which CD-ROM has the multimedia files for what Titles. If you have any additional Titles which were not part of your original package, you must put the appropriate Title CD-ROM in the drive to see video or illustrations for those Titles.
Is the Reading Screen in Video mode? To switch to Video mode, click the button with the picture of a TV in the upper right-hand part of the Reading Screen.
Is the correct version of QuickTime properly installed on your computer? Reinstall QuickTime from your program CD by running the setup program inside the QuickTime Installer folder on the CD, then try to run the video again. If your program comes on more than one CD, use the first one.
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I have problems restarting In Action if the program unexpectedly quits.
If the Windows version of In Action unexpectedly quits for any reason, and you have trouble restarting the program, press CTRL + ALT + DEL to bring up the Windows Task Manager. Use the Task Manager to check whether V9.exe and/or TLAServe3.exe are still running in the background. If they are, close those two programs. You should then be able to restart In Action.
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When running the Alphabet reference on a Windows operating system, I receive an error the reads:
Problem opening C:\\*.*\LOCAL~1TEMP-34
This error message is usually generated if your hard drive is larger than 3 Gigabytes. It is caused by the Macromedia Director. The error does absolutely NOTHING to the Alphabet Reference. It's just an annoying message box. Simply click [OK] and use the alphabet reference as normal.
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I am using Windows 2000 (or higher) and I am having problems with the sound of the Alphabet Reference.
Simply download an updated version of the Alphabet Reference which will correct this issue.
To download and install the updated Alphabet Reference:
Go to Transparentlanguage.com and click on the word DOWNLOAD to the right of the Alphabet Reference for your language. (You will find these files towards the bottom of the download list).
When you have downloaded the file, unzip it. The zip file contains one file, which has the same name as the zip file but has the extension ".exe".
Copy that file with the extension ".exe" into the directory where the old Alphabet Reference was installed. (Most likely, the Alphabet Reference will be in the directory where you installed Linguaphone In Action (usually in the Program Files folder in a separate folder named Linguaphone). If you are asked whether to replace an existing file, click Yes.
After you have installed the update, the Alphabet Reference should run correctly.
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I can't see the text in the Titles very well.
It is possible to change the font size and settings with the Linguaphone In Action course. Follow the instructions below:
1.   Open a Title as normal from the main screen.
2.   In the Title, go to the View menu.
3.   Click on Preferences.
4.   Click on the Text Properties tab.
5.   In the Font Style click on Modify.
6.   Choose your font / font size.
7.   Click OK
8.   This window will close.
9.   Click OK
The font should now have changed size. If it is still not large enough follow the instructions again and choose a larger font size, remembering to click OK at the end.
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I purchased your course and cannot get it to translate anything.
The course was designed to teach, not translate. It will help you to learn to speak a foreign language. It is not possible for the In Action program to translate text.
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Can I get a manual for the In Action program?
All documentation for In Action is available on the CD-ROM. You can get details on how to use all the features of In Action from the following sources:
On-Line Help - The on-line Help contains detailed information on all aspects of In Action, presented in an interactive environment with links to related topics, pop-up definitions, and a searchable index. To open the on-line Help, choose Help > Help.
Printable Manual - In addition to the on-line Help, In Action includes a printable manual for people who prefer to read the documentation in a physical form. To print the printable manual, do one of the following:
Windows - Locate the file InActionManual.doc in the directory with In Action. Use Microsoft Word or WordPad to open and print the file.
Macintosh - Locate the file InActionManual.pdf in the Extras folder inside the folder where you installed In Action. Double-click on the file to open it with the Adobe Acrobat Reader or a compatible application such as Preview (available with OS X), then print the file from there. The Acrobat Reader may be included on your Mac OS CD-ROM. If not, it is commonly available as a free download on the Internet. (You can download it from Adobe.)
The Getting Started sections in the on-line Help and the manual will give you ideas on what to do first with the program.
An important reminder: language learning takes time, even with the best programs. Be prepared to repeat exercises several times before you master all the material. Do not give up: if you use In Action on a regular basis, you will make progress!
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I have problems printing the printable manual.
The printable manual that comes with the In Action CD ROM program is designed to provide useful program information to people who prefer to read the documentation in a physical format. The program also comes with an on-line Help file, which contains the same information in an interactive format.
If you encounter problems with opening the file:
On Windows, the printable manual is designed to be printed from any version of Microsoft Word, and it will print best from that application. However, it can also be printed from WordPad, which is included with all versions of Windows. The file may take a minute to load in WordPad, because it is a long file. Be patient, and it will open.
On Macintosh, the printable manual is a PDF file. You use various programs to open this file, such as Preview (included with OS X) or Adobe Acrobat (available as a free download from Adobe.)
If you encounter page break problems:
Do you have unusual printer settings? Page breaks depend in part on your printer settings and the size of the paper you use. If you have unusual printer settings - for example, very large margins - you may see occasional cases where the last few lines of a topic don't fit on one page, so they are printed on a separate, unnumbered page. However, you should still be able to read all the text.
Are you printing from WordPad on Windows 95 or Windows 98? Certain versions of WordPad on those operating systems do not recognise manual page breaks, so the page numbers and other elements on the pages may seem out of place. Even in that situation, though, you will still be able to read the text, and you can still use the page numbers in the index and table of contents to help you find the information you need. Just go by the printed page numbers, rather than by the actual number of physical pages.
If you encounter picture problems:
Pictures in the printable manual will be printed to the best ability of your printer. If you are using a black and white printer, all of the pictures will print in grey. If you are using a colour printer, you will notice that most pictures for which colour doesn't matter are presented in grey, to speed up the printing and to save coloured ink. However, there are a few pictures, for which we felt colour could add useful information, so those pictures have been left in colour.
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Every character I type with the Keyboard Palette shows up twice.
If you are using the Keyboard Palette to type in Russian or Arabic, and each character appears twice when you click on the Keyboard Palette once, check whether you are running the program Pop-up Stopper from Panicware, or a similar program. If you are, turn off Pop-up Stopper and the Keyboard Palette should work correctly. Alternatively, you can type using your physical keyboard, rather than clicking on the Keyboard Palette on the screen.
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I installed another Linguaphone program after installing In Action, and now In Action isn't working.
If you are installing more than one Linguaphone language program, be sure to restart your computer after each installation. If restarting the computer does not fix the problem, try reinstalling In Action after installing the other programs.
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The program does not display properly on my monitor.
If you cannot see everything on the screen when you use a program, your monitor might be set to a resolution, which is too low. In Action requires at least 800 x 600 resolution. If you try to run these programs with a lower resolution, such as 640 x 480, they will not be displayed properly. This requirement is for both PC and Macintosh computers.
To set the resolution in Windows:
1.   Choose Start > Settings > Control Panel.
2.   Double-click on the Display control panel icon, the click on the Settings tab.
3.   Move the Screen Area slider to right, until the display resolution under the slider says 800 x 600 pixels or higher.
4.   Verify that the Colours setting is still set to High Colour or True Colour. For some monitors, the colour setting will change when you change resolutions.
5.   Click OK to close the Control Panel. Click OK again if you are asked to confirm the new settings.
6.   After the new settings are in place, restart the In Action program.
To set the resolution on a Macintosh:
Note: Be sure to set the resolution before installation. For some programs, there is a Continue button on the opening screen that you will not see if the resolution is too low.
1.   Select Apple > Control Panels > Monitors & Sound, then click Monitor.
2.   In the Resolution box, select 832 x 624, 75Hz or a higher resolution.
You should now be able to install and run the program.
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I'm using Windows 95 and when I maximise In Action, the program does not fit on the screen.
If your screen resolution is over 800 x 600, you may find that the program does not fit onto the screen. You can resolve this by:
Changing the screen resolution to 800 x 600 can help. To do this select Start > Settings > Control Panel. Double-click the Display icon, click the Settings tab and move the screen area slider until the display resolution states 800 x 600 pixels.
Also, verify that the Colour setting is still set to High Colour or True Colour after you amend the screen area. Close the Control Panel and launch the In Action program again. You should now find that the program will correctly fill the screen.
However, if you do not wish to change your screen resolution, you can either use In Action without maximising it or, you can stretch the window to full screen by using your mouse to click and drag the edges of the window.
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How do I type accented characters?
Using a Windows computer with a number pad.
If it is not already on, turn on the Number Lock by pressing the NUM LOCK key.
Hold down the ALT key and type the four-digit code for the character you want, using the number pad on your keyboard.
·   ¡=0161
·   À=0192
·   Á=0193
·   Â=0194
·   Ã=0195
·   Ä=0196
·   Å=0197
·   Ç=0199
·   È=0200
·   É=0201
·   Ê=0202
·   Ë=0203
·   Ì=0204
·   Í=0205
·   Î=0206
·   Ï=0207
·   Ñ=0209
·   Ò=0210
·   Ó=0211
·   Ô=0212
·   Õ=0213
·   Ö=0214
·   Ù=0217
·   Ú=0218
·   Û=0219
·   Ü=0220
·   ß=0223
·   à=0224
·   á=0225
·   â=0226
·   ã=0227
·   ä=0228
·   å=0229
·   ç=0231
·   è=0232
·   é=0233
·   ê=0234
·   ë=0235
·   ì=0236
·   í=0237
·   î=0238
·   ï=0239
·   ñ=0241
·   ò=0242
·   ó=0243
·   ô=0244
·   õ=0245
·   ö=0246
·   ù=0249
·   ú=0250
·   û=0251
·   ü=0252
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If you have any inquiries, do not hesitate to contact us on 603-21440612

Did you know?
We also provide assisted learning support at Linguaphone.
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